Samsung has briefly shut down Galaxy Buds 3 Professional shipments. With recollections of its flaming sizzling (and never in a great way) Galaxy Be aware fiasco eight years in the past, the corporate is halting the earbuds’ launch whereas “urgently assessing and enhancing” the product’s high quality management, based on an announcement shared with Engadget and Android Authority, which first printed the information.
Some customers who acquired the Galaxy Buds 3 Professional earlier than their July 24 launch reported that their ear ideas tore simply. Contemplating how usually they could have to take away and substitute tricks to discover their superb match, materials susceptible to tearing might have led to atrocious PR and an costly recall had the corporate let the launch proceed as deliberate.
Samsung’s web site has added a brand new launch date of August 28, though it’s unclear if that’s a gentle placeholder or a brand new onerous goal. As well as, the Galaxy Buds 3 Professional Amazon itemizing has been pulled altogether.
“To make sure all merchandise meet our high quality requirements, we have now briefly suspended deliveries of Galaxy Buds 3 Professional units to distribution channels to conduct a full high quality management analysis earlier than shipments to customers happen,” Samsung’s assertion reads. Samsung Korea beforehand issued an announcement apologizing for high quality management points and promising a full inspection. Nevertheless, that comment didn’t point out a delay.
The corporate added that clients who already acquired the Galaxy Buds 3 Professional and are having issues ought to contact Samsung or go to a Samsung Service Middle. Android Authority additionally printed an e-mail despatched to a pre-order buyer confirming a delay and advising them to request a cancellation in the event that they select.
You possibly can learn Samsung’s full assertion beneath:
There have been reviews referring to a restricted variety of early manufacturing Galaxy Buds 3 Professional units.
We’re taking this matter very critically and stay dedicated to assembly the very best high quality requirements of our merchandise. We’re urgently assessing and enhancing our high quality management processes.
To make sure all merchandise meet our high quality requirements, we have now briefly suspended deliveries of Galaxy Buds3 Professional units to distribution channels to conduct a full high quality management analysis earlier than shipments to customers happen.
We sincerely apologize for any inconvenience this may occasionally trigger.
For extra on the flagship wi-fi earbuds, you possibly can learn Engadget’s hands-on protection.
Replace, July 19, 2024, 2:48 PM ET: This story has been up to date so as to add Samsung’s full assertion, which the corporate shared with Engadget.
