Final quarter ought to’ve been a triumphant one for Sonos with the launch of its first headphones, however the firm is going through the realities of its botched app redesign. CEO Patrick Spence defined within the firm’s Q3 earnings press launch that Sonos has decreased its 2024 fiscal steerage because of “issues” each prospects and companions encountered with the software program replace. However, the problems do not cease with income. The corporate additionally mentioned on its earnings name it would delay two new product launches deliberate for This autumn till the app is fastened.
“Because of Ace, our long-awaited entry into headphones, we reported yr over yr income progress and delivered outcomes that barely exceeded our expectations in our third quarter,” Spence mentioned. “This was overshadowed by the issues that our prospects and companions skilled because of the rollout of our new app, which in flip has required us to cut back our Fiscal 2024 steerage. We have now a transparent motion plan to handle the problems brought on by our app as rapidly as attainable.”
Spence mentioned the brand new merchandise have been able to ship in This autumn, however that proper now “our primary precedence is to make this proper and be sure that the following chapter is even higher than the earlier ones.” After all, the corporate hasn’t formally mentioned precisely what these two merchandise are simply but. Bloomberg reported late final yr that Sonos was engaged on a set-top TV streaming field and a successor to its premium Arc soundbar. The CEO additionally admitted in the course of the name that the full value of fixing the problems with the app will value the corporate $20-$30 million. Nonetheless, Spence is assured Sonos will bounce again, describing this as just one “chapter” within the firm’s historical past.
