Sonos significantly stepped in it a few months again when it launched an overhauled first-party cellular app that shipped with a variety of lacking options. These included core features like sleep timers and alarms. Most of the firm’s audio system wouldn’t seem as a pairing choice and it grew to become extraordinarily troublesome to exactly modify the quantity stage of a paired speaker.Moreover, music search and playback had been each negatively impacted by the change, resulting in quite a few buyer complaints.
Now, the corporate has apologized for releasing the half-baked app. CEO Patrick Spence whipped up a weblog submit to deal with the “vital issues” with the brand new software program.
“There isn’t an worker at Sonos who isn’t pained by having allow you to down, and I guarantee you that fixing the app for all of our prospects and companions has been and continues to be our primary precedence,” he wrote.
Spence additionally wrote that the corporate had deliberate to shortly incorporate the lacking options and patch up any errors, however these fixes had been delayed by a “variety of points” that had been distinctive to the replace. He did affirm that Sonos has been actively pushing out patches roughly each two weeks to deal with all kinds of issues.
Moreover, he outlined the corporate’s future roadmap for getting the app into correct working order. Upcoming fixes embody elevated stability when pairing new merchandise and enhancing configuration choices with regard to the music library. Quantity responsiveness can be getting a refresh, as is the alarm clock. As a matter of truth, all the person interface is getting an entire overhaul that’s “primarily based on buyer suggestions.”
All of those modifications can be launched by way of a variety of app updates from now till October. Spence says he is aware of the corporate has work to do to “earn again” the belief of loyal Sonos prospects. In higher information, it did simply launch some nifty headphones.
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